Customer Service & The Golden Rule |TM Cathy Tramposh & VP of Residential and Light Commercial Sales Paul Harms
Customer Service in B2B might be tricky but we have two of our own customer service experts to weigh in on this extremely important aspect of any business. With many years of customer service experience in various roles at cfm Distributors, Inc., both Cathy and Paul have a lot of tips and takeaways for anyone in customer service. Spoiler : Anyone who talks to a customer is in customer service! They talk about the importance of caring for the customer and the customer’s customer and actionable tips to better your own customer service skills.
Paul Harms : VP of Residential and Light Commercial Sales
p.harms@cfmkc.com
816-842-5400
Cathy Tramposh : Territory Manager
c.tramposh@cfmkc.com
816-918-6544
Vice-President of Residential Sales at cfm Distributors, Inc.
Currently VP of Residential Sales at cfm and 25+ years of experience in HVAC that includes HVAC Retail sales experience.
Latest posts by Paul Harms (see all)
- Indoor Air Quality Options – April 24, 2020
- Customer Service & The Golden Rule |TM Cathy Tramposh & VP of Residential and Light Commercial Sales Paul Harms – April 3, 2020
- Hail Storms & Air Conditioners – They are not friends! – May 3, 2018
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