Customer Service & The Golden Rule |TM Cathy Tramposh & VP of Residential and Light Commercial Sales Paul Harms

Customer Service in B2B might be tricky but we have two of our own customer service experts to weigh in on this extremely important aspect of any business. With many years of customer service experience in various roles at cfm Distributors, Inc., both Cathy and Paul have a lot of tips and takeaways for anyone in customer service. Spoiler : Anyone who talks to a customer is in customer service! They talk about the importance of caring for the customer and the customer’s customer and actionable tips to better your own customer service skills.

Paul Harms : VP of Residential and Light Commercial Sales

Cathy Tramposh : Territory Manager

Paul Harms
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