HOW-TO Access Your UPGnet Profile and Change A Password


“Can you reset my password?” is one of the most frequently asked questions I get from our dealers. With technology hacking these days, a strong password is vital to keeping information secure. But it can also be annoying when every website you use has different password requirements and different expirations. Most people take advantage of the browser password storage option. The big downside to that is you get used to using the storage option then when you need to remember your password, you can’t see what the password is, and you can’t remember it on your own.

Such is the case with many of our dealers and UPGnet has a set amount of time before they expire a user’s password and require a password change. That’s where I come in. As one of your UPGnet Administrators at cfm, I have easy access to go in and reset your password. However, this isn’t always the easiest or quickest option if for some reason I am unavailable. So here are a couple of easy steps to get you into your user profile so you can update your password and settings to get an email from UPGnet when your password is about to expire.

Step 1.

First log in by going to Once there, you will be asked to enter your username and password. Your username is all lower case and all one word (johnsmith). Enter your password and hit LOGIN.

Step 2.

Once logged in, you will see the screen below. Feel free to click the DO NOT SHOW THIS PAGE AGAIN link if you want it to take you straight to the homepage.

Click on the GO TO CENTERS button to head to the home screen.

Step 3.

Click on the ADMIN AND HELP CENTER link to the left.

Step 4.

Click the PROFILE button

Step 5.

You should now see a screen like the image below that gives you access to your profile. You will see all of your information such as phone, address, email etc.

About halfway down on the screen you will see a check box called * !PasswordExpEmail!. Check this box and click UPDATE PROFILE to ensure that a “Password Expiration” email goes to the email address in the user profile. usually sends an email reminder 2 weeks before your password is set to expire.

And lastly,

Step 6.

At the bottom of your profile screen you will see a spot where you can update your password. Please make note that you must know your old password to update a new password on

All passwords must include the following:

  • one uppercase letter
  • one lowercase letter
  • one number
  • one special character such as: !@#$%^&*

NOW YOU’RE ALL SET with step-by-step instructions on how to access your user profile and password. Please remember that if you ever need any assistance with, contact your cfm Marketing Team and we will always assist you.

Jennifer Pauley
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